Chat Widget (article)

Susana Moleón Moya
Susana Moleón Moya
  • Updated

Sign up for a chat service 3rd party, e.g.

https://www.freshworks.com/live-chat-software/

Set this up, configure as required, follow their instructions.

Once ready, grab the widget code

1.png

Insert the widget code onto your website. 

Login to your website, go to Stacks. You will then seeTracking before closing head tag and Tracking before closing body tag. These are the two areas you want to add in the widget code.

Click on each stack, add in a new HTML block, copy & paste the corresponding widget code. Save. Then click on the block, choose a Custom Template, select "Javascript" from the dropdown. Save, and approve changes. 

2.png

3.png

4.png

44.png

5.png

6.png

Once both blocks are in, you should have a live chat widget on your website. 

7.png