Where can I find it?
SIDE PANEL> Pages > FAQ
What does it mean?
This guide explains how to effectively manage and update your Frequently Asked Questions (FAQ) page within your WordPress site, ensuring customers can easily find the information they need.
Your FAQ page serves as a vital self-service resource, helping customers find immediate answers to common queries, thereby reducing the need for direct support contact.
What should I do?
To edit your existing FAQ page in WordPress, follow these steps:
Accessing the FAQ page
- Log in to your WordPress backend.
- In the left-hand navigation menu, click on 'Pages'.
- Use the search bar to find your FAQ page (e.g., by typing 'FAQ' or its exact title).
- Once located, hover over the page title and click 'Edit'. This will open the WordPress page editor.
Essential page elements
Upon entering the editor, you can make the following key adjustments:
Page title: You can edit the main title of your FAQ page (e.g., 'Frequently Asked Questions').
Introductory content (below the title): Below the main title, you can add an introductory paragraph or short blurb to welcome visitors and explain the purpose of the page. For instance, you might add: "Find the answers to the most frequently asked questions here to help you get started." This can be done using a standard 'Paragraph' block in the WordPress editor.
Creating and managing FAQ blocks
At the bottom of the page, or within specific sections of your template, you will typically find dedicated blocks or custom fields to create your FAQs.
- FAQ Content Block(s)
This is the primary area where you will construct your individual FAQs. Each FAQ typically consists of:
A Question/Title: This is usually a concise heading for the query.
FAQ Content (Answer): This is the detailed response to the question. Here, you can apply various formatting options (bold, italics, lists), and even embed media such as images or videos to enhance clarity.
Adding more FAQs: Most themes or plugins designed for FAQs provide an option to 'Add Row'. This allows you to create multiple FAQ entries, with each new row representing an additional question and answer pair. WordPress itself does not impose a strict limit on the number of FAQs you can create on a single page. However, from a user experience (UX) perspective, it is generally recommended to keep the number manageable. Very long FAQ pages can be overwhelming.
- FAQ Footer (Optional)
This is an optional section where you can add supplementary information to the bottom of your FAQ page. It's often used to provide contact details (e.g., phone number, email, or a link to a contact form) for customers who couldn't find an answer to their specific questions within the FAQs. This acts as a helpful next step for unresolved queries.
- Heading Settings and Secondary Title (Optional)
Some themes or custom templates provide additional settings for section headings within the FAQ page. This allows you to create sub-headings or secondary titles to break up content and improve readability, especially if you have distinct categories of FAQs.
Saving your changes
Once all your updates are complete, click the 'Save' button (usually located in the top-right corner of the editor) to save your modifications and make them live on your website.
Always remember to preview your changes before updating to ensure they appear exactly as intended on your live site.
You can learn more about pages and their general settings by consulting this article.