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To help us fix your issue fast, please tell us: What you were doing or trying to do when the problem occurred (for example, "When I tried to process a payment..."). Then, describe what happened exactly or what you saw (for instance, "...the screen froze and showed the error message 'Contact support'"). Finally, explain what's the impact of this issue (such as, "...This prevented the transaction from completing, and the customer couldn't check out.").