Where can I find it?
Configuration > System Setup > Email Health
What does it mean?
From 1 February 2024, both Gmail and Yahoo will implement changes that may affect your emails' deliverability to customers, suppliers, or agents. These changes bring Gmail and Yahoo in line with rules already applied today by many other email hosts.
If you have configured TourCMS to send email via your mail server (in Configuration > System & Setup > Sendgrid), the advice in this article does not apply to you, except in the case there is an issue with sending mail via your mail server, in which case TourCMS will fall back to sending your emails via its mail provider (Sendgrid).
If you have NOT configured TourCMS to send emails via your mail server, then all of the emails generated by your TourCMS account will be sent by TourCMS' mail provider (Sendgrid). Some changes may need to be made to ensure deliverability to contacts with Gmail and Yahoo addresses in future, along with many other email providers today.
The below changes may include changing your DNS (Domain Name System). Often, this is managed by the same company that collects your website.
The "Email Health" page provides a comprehensive list of domains from which your TourCMS account has recently sent emails, accompanied by a concise overview of their email configurations. This resource is invaluable in guiding you through the necessary actions required to ensure the accurate setup of email transmissions. Such diligence is crucial, given the growing trend among receiving mail servers to categorize messages from inadequately configured email domains as spam or outright reject them. By leveraging the insights offered on this page, you can proactively address potential issues and enhance the deliverability of your emails.
What should I do?
You can check the status of the domains your TourCMS account has recently used for sending email by logging into your TourCMS account and heading to Configuration > System Setup > Email Health.
For detailed instructions on SPF and DMARC configuration, see Understanding SPF and DMARC for TourCMS email.
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