System & Setup
Understanding SPF and DMARC for TourCMS email
What does it mean? This article expands on the information shown in the TourCMS Email Health page. It explains what SPF and ...
Preventing cancellations for redeemed bookings
Where do I find it?CONFIGURATION > SYSTEM & SETUP > General booking settings What does it mean?This article details a new f...
How to enable the API for a channel
Video Where do I find it?CONFIGURATION > SYSTEM & SETUP > API What does it mean?This article explains how to enable a channe...
How to set up the AI Chatbot for your WordPress website
Where do I find it?CONFIGURATION > SYSTEM & SETUP > AI Chatbot What does it mean?The AI Chatbot is a virtual assistant to he...
How to configure the "Cancellation policies"
Where can I find it?CONFIGURATION > SYSTEM & SETUP > YOUR BOOKINGS > Cancellation policies What does it mean?The cancellatio...
What is the 'Email health' page?
Where can I find it?Configuration > System Setup > Email Health What does it mean?From 1 February 2024, both Gmail and Yahoo...
Connecting your Viator supplier to TourCMS
VideoHaving trouble viewing? Watch the video here! Where do I find it? CONFIGURATION > SYSTEM & SETUP > THIRD PARTY INTEGRAT...
Inter-system mapping: Logic
To communicate capacity and booking information between booking/reservation systems, it's necessary that the receiving syste...
Running a multiple supplier account (article)
This functionality is designed for companies looking to run a multiple-supplier account where individual suppliers can load ...
How to integrate Mailchimp with your TourCMS account (article)
What does it mean?The TourCMS MailChimp integration can automatically add new customer information to a MailChimp list of yo...
Vouchers & Redemption (article)
Vouchers are ticket like pieces of paper OR barcodes (for mobile use) that enable you to identify and then admit fully paid ...
Suppliers (article)
TourCMS has two approaches to enable you to work with multiple suppliers:Single TourCMS accountEach product you load can be ...
How to set up and use promo codes for discounts in bookings
Video Where do I find it?CONFIGURATION > SYSTEM & SETUP > Promo and gift codes What does it mean? Promo codes are short pi...
Gift codes (article)
Gift codes are short, most often single-use, codes that can be entered by customers at the time of booking, acting as a fixe...
Expedia integration
This page explains how tour operators using TourCMS can connect their tours to Expedia, what the connection does, and what s...
Customer Extra Fields (article)
Where do I find it? CONFIGURATION > SYSTEM & SETUP > Credit card payments What does it mean? Sometimes you require some info...
How to send emails from your own email server (article)
What does it mean?TourCMS uses Sendgrid for email delivery, and by default, emails are sent from the TourCMS server. However...
Hotel pickups (article)
OverviewHotel pickup functionality is designed for day tour operators who pick up customers from their hotelThere are genera...
How to create extra booking data fields?
In this video, we will explain to you how to create extra booking data fields.TranscriptI'm going to explain how to create e...
How to modify the general tour settings?
In this video, we will explain to you how to modify the general settings of your tours.TranscriptIn this video, we are going...
How to modify the general booking settings?
In this video, we will explain to you how to modify the general booking settings.TranscriptHello again! In this video, I'm g...
Suppliers
In this video, we will explain the concept of suppliers in TourCMS.TranscriptHello! In this video, I'm going to show you how...
How to configure vouchers and redemptions?
In this video, we will explain you how to configure vouchers and redemptions. TranscriptI am going to talk about vouchers an...
How to configure promo codes?
In this video, we will explain you how to configure promo codes.TranscriptI am going to explain how to create a promo code. ...
How to configure gift codes?
In this video, we will explain you how to configure gift codes.TranscriptI am going to explain how to set up and use a gift ...
How to configure product filters?
In this video, we will explain to you how to configure product filters.TranscriptIn this video, I am going to explain how th...
How to create extra tour content fields?
In this video, we will explain to you how to create extra tour content fields.TranscriptHi! In this video, I will show you h...
How to resize images for RTF documents?
In this video, we will explain to you how to resize images for RTF documents.TranscriptHello there! In this video, I am goin...
How to modify booking templates?
In this video, we will explain you how to modify your booking templates.TranscriptHello! In this video, we are going to lear...