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System & Setup
Webhook Tester Tool
What does it mean? You can use the 'Webhook tester tool' to test and debug your booking webhook simulating a 'Check Availability' call from an agent. Where do I find it? Confi...
How to set up the AI Chatbot
Where do I find it? CONFIGURATION > SYSTEM & SETUP > AI Chatbot What does it mean? The AI Chatbot is a virtual assistant to help end users, providing information about destin...
How to configure the 'Cancellation policies'
Where can I find it? CONFIGURATION > SYSTEM & SETUP > YOUR BOOKINGS > Cancellation policies What does it mean? The cancellation policy of a tour outlines the terms and condit...
What is the 'Email health' page?
Where can I find it? Configuration > System Setup > Email Health What does it mean? From 1 February 2024, both Gmail and Yahoo will implement changes that may affect your emai...
Why the TourCMS API does not return tour information?
Where do I find it? TOURS > PRODUCTS > DESCRIPTIONS & IMAGES > INCOMPLETE DATA What does it mean? Sometimes, our API may not respond when attempting to access tour information...
Stripe Payment Intents Gateway Guide (article)
Overview Use the Payment Intents API to build an integration that can handle complex payment flows. It tracks a payment from creation through checkout, and triggers additional a...
Connecting your Viator supplier to TourCMS
Connecting your Viator supplier to TourCMS is an essential step to maximize your sales and reach more customers. Here's a quick guide on how to connect to Viator: What is Viator...
How to pull Feefo ratings into TourCMS? (article only for Gray Line licensees)
What does it mean? Feefo is a cloud-based consumer review and rating management software which enables companies to collect, manage and respond to consumer feedback.TourCMS Feef...
TourCMS POS - getting started
Learn more about how to use the web-based TourCMS POS (Point of Sale) application.
Where to find net price in the API responses (article)
For the functions check_tour_availability and show_tour_departures, you can get the net rates from the net_price field. Link here And for the function start_new_booking, you ca...
Shared availability (article)
This is quite an advanced concept and probably not setup when you just get started with TourCMS Background TourCMS has two styles of tour date - departures & freesale. Departure...
API client libraries & wrappers (article)
Provided by TourCMS AngularJS service .NET client library Java sample code NodeJS package Perl sample code PHP client library WordPress plugin - Pull TourCMS product data into ...
Caching API requests (article)
A combination of the fact that TourCMS API use is subject to rate limits and the latency of contacting a third party server when displaying a web page means that it's best pract...
API Error Messages (article)
A variety of error messages may be returned by the API, further details are provided on these in the table below. In addition, Marketplace partners can log into their accounts a...
Credit card payments (article)
The challenge Taking credit card payments from your customers is not trivial. This page gives a summary of the issues. The payment gateway providers listed on this page are inte...
API live data examples (article)
Simple list of all Tours/Hotels/Activities (or all from a single channel) Simple example using a single API call List all product from all channels you are connected to...
Useful information & assorted notes (article)
Making products available to the API This section is for Tour Operators only, Marketplace Agents can jump straight down to "Usage throttling". The following criteria must be met...
Inter-system mapping: Logic
To communicate capacity and booking information between booking/reservation systems, it's necessary that the receiving system unambiguously understands the information sent to i...
Spreedly (article)
Site: https://spreedly.com/ Overview Spreedly is not a payment gateway themselves but a service that enables TourCMS (or perhaps your website designer/developer) to connect t...
Localisation & Languages (article)
TourCMS is in 3 main English based languages... USA Use state & zip code for customer addressesEnter and manage dates in Month/Day/Year format Australia Use state &...
Running a multiple supplier account (article)
This functionality is designed for companies looking to run a multiple-supplier account where individual suppliers can load their tours, add dates & prices, view bookings, etc. ...
How to filter the results of "Search tours" (article)
What does it mean? The Search Tours API method is used to get a list of tours from a specific channel. We recommend this method if you are building a page which lists products o...
Changing the base currency (article)
Changing the base currency of your TourCMS account is - unfortunately - quite a complex thing to do. For this reason, it's not something that you have access to change within yo...
How to integrate Mailchimp with your TourCMS account (article)
What does it mean? The TourCMS MailChimp integration can automatically add new customer information to a MailChimp list of your choice. When a booking is made, and if the lead c...
Booking fees (article)
This article explains how to configure and apply booking fees in TourCMS. The system allows you to set up booking fees on a per channel basis. Access your TourCMS account > Conf...
TourCMS upstream integration (article)
What does it mean? Let’s start with a bit of background on the integration between Palisis and TourCMS. The most common and well-known integration between the two systems is the...
Trust My Travel (article)
Site: https://trustprotects.me/ Overview Merchant facilities for travel companies, especially start-ups, can be hard to come by. Trust My Travel specializes in offering payment...
Inline/Synchronous Booking Notification Webhook (article)
Where do I find it? CONFIGURATION > SYSTEM & SETUP > Booking Webhooks What does it mean? In general, webhooks are methods used to send real-time data from one application to ...
How to create a Palisis MarketPay merchant account from TourCMS (article)
What does it mean? Palisis MarketPay is a new functionality that allows our customers to accept payments and issue refunds online. For that, you just need to create and verify y...
User accounts for Point of Sale (article)
Any of your staff users can log into the Point of Sale app using their regular TourCMS login credentials. Supplier login When suppliers login they will only be able to view thei...