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Where do I find it?
CONFIGURATION > SYSTEM & SETUP > Credit card payments
What does it mean?
Palisis Marketpay is the Palisis payment solution. Palisis Marketpay allows operators to create and verify their Adyen merchant accounts directly from the TourCMS Backoffice. This feature creates a sub-merchant account under the Palisis Marketpay owner account.
Using Palisis Marketpay, we can accept payments on a customer’s behalf, split payments, transfer funds, and pay our sub-merchants.
With this solution, we can perform the following:
Onboarding and verification: Onboard sub-merchants and complete KYC (Know Your Customer) checks.
Split payments: Split payments between one or multiple sub-merchants, deduct costs as needed, and hold funds until payout.
Fund transfers: Securely transfer funds between our account and those of our sub-merchants.
Payouts: Decide when and how sub-merchants are paid, on-demand or automatically.
Palisis Marketpay is a payment solution based on Adyen for Platforms; however, it is unavailable in all countries. Currently, these are the supported countries, but you can check the updated list here.
Important: Currently, this payment solution is available only for the TourCMS Booking engine.
What should I do?
To create the Palisis Marketpay account, navigate to CONFIGURATION > SYSTEM & SETUP > Credit card payments. Click the Palisis Marketpay link.
Here, you must enter your web address. Please, make sure to enter the website URL correctly. For example, if you enter
http://www.palisis.com, you may see an error. Instead, be sure to includehttps://at the beginning, like this: https://www.palisis.com.For legal reasons, confirm both Adyen and Palisis Terms of Service (ToS) before creating a MarketPay account. Therefore, this must be done by a back office admin user.
Press the ‘Request New Merchant Account’ button.
You’ll be redirected to the Adyen Hosted Unified Onboarding site.
Here, select the setup that best describes your business.
Next, start with the business details.
Select your country or region of establishment.
Select your company structure.
Enter your company details such as legal name, DBA name if there is any, tax number and VAT number. The company name should match the name on official documents and banking details. If your business operates under a different name (e.g., a trading name), select "Yes" for the question "Does your business use a DBA name?" and enter the name.
Enter your registered business address and principal place of business.
Verify that everything is correct before submitting.
Next, proceed with the decision-makers details.
Add the decision-makers one by one.
Enter their personal details, setting up both an owner and a signatory role.
Next, search for the address or manually enter it.
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Then, upload your ID or select instant verification to take a photo of it. Preferably, provide a national ID or passport rather than a driver’s license. Here are the requirements:
The document cannot be expired or damaged
Provide the page with the photo, including the code on the bottom
The full document needs to be visible, with all text readable
Images have to be in colour
Verify everything is correct before submitting.
Once all the information about the decision-makers has been provided, click 'Save' and go to the overview.
Now it’s time to provide the bank account details.
Now upload the bank account document or select 'Verify via mobile banking app or website”.
If you select to upload the document, then enter the IBAN number in the other step.
Select a document type from the list and upload it. You may also add an optional description.
Now, verify that all the information is correct before submitting.
As a final step, you need to sign the services agreement.
Then, read the services agreement. You can also download the documentation in .PDF format for easier reading and printing. Then, select the signer, check the box, and click ‘Sign’.
Finally, you will see the signature date, and you can proceed to the overview.
All sections should be marked as ‘Verified’, ‘In review’, or ‘Signed’.
Return to the TourCMS Backend to see this page. Configure the store by clicking the link.
Shopper statement: The trading name of your business. This name will appear on the shopper's statement.
Description: Add a brief description to help you identify your store. For an eCommerce store, we recommend to add -ecom to enable credit card payments.
Phone number: This mandatory field requires your company phone number with the prefix.
Confirm your company address is correct, then click ‘Create Store'.
Verify the information before submitting and click ‘Create Store’.
If all goes well, you will see this message with the store reference. Then, click OK.
Now, your Palisis Marketpay account is almost ready. You just need to come back to the Account Holder configuration.
Sign the PCI questionnaire here and download a copy after signing.
When you return to TourCMS, all ticks turn green, and your Palisis Marketpay account is ready.
38. If no payment method was added to the account, you can select one from the drop-down menu when creating your store. Note that validation and association may take some time, so they might not appear immediately on the main page.
Assign the payment gateway to your channel by navigating to CONFIGURATION > CHANNELS, selecting the channel, then Payments & Credit cards.
Select the Palisis Marketpay gateway here to accept credit card payments on the TourCMS booking engine. Save changes at the bottom of the page.