How to integrate Mailchimp with your TourCMS account (article)

Susana Moleón Moya
Susana Moleón Moya
  • Updated

What does it mean?

The TourCMS MailChimp integration can automatically add new customer information to a MailChimp list of your choice.

When a booking is made, and if the lead customer has their email preferences set to allow email (either by default or by opting-in), TourCMS will attempt to create a new entry on your MailChimp list. If the email address already exists, MailChimp will reject the update, ensuring any opt-outs remain in place.

This works on both free and paid MailChimp accounts.

Setup

Before you start, you will need two things:

  • A MailChimp API Key - You can generate a key just for TourCMS from within MailChimp
  • A MailChimp List ID - This can be found in the settings page for the List, usually a mixture of letters and numbers

Once you have those, contact Palisis support (support@palisis.com) to get started.

After our confirmation, you will need to do the following:

1. Connect the Marketplace Agent 35295 (PB - TourCMS Development Account). Any permission level is sufficient.

In order to connect, please head to Homepage > TourCMS Marketplace > TourCMS Marketplace agent search, click on the Agent name, select any permissions level, and click on “Create connection” for the corresponding channels.

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2. Set the Booking notification webhook for the account to https://mp.tourcms.com/apps/mailchimp/in.php. Make sure to exclude any channels that are not connected to avoid error logs.

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That’s all! Please, don’t forget to save the changes. Thank you for reading and if you have any follow-up questions please send them to support@palisis.com. We're happy to help!