For your licensee website, we need to run this through it's own dedicated channel. We cannot use the channel that Gray Line World Wide syncs with.
To create a new channel, login to TourCMS. Go to Configuration > Channels > Create new channel.
Configure this channel as you would like it set up.
Configuration - Data Quality - make sure your channel is enabled here, and it has tours available to it & fully set up.
Then let us know your new channel ID that we will link that up to your website.
This also helps with reporting as you can separate bookings by channel.