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Trip.com integration

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

PARTNERS > MARKEPLACE AGENTS > CTrip

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What does it mean?

Trip.com (formerly Ctrip) is an international online travel agency. The website is owned by Trip.com Group, one of the world's largest online travel agencies with over 400 million users worldwide.

This article explains the steps required to connect with this agent.

 

What should I do?

First, as an operator, you must have a commercial agreement with Trip.com. To set this up, you need to contact them directly.

After that, set up the connection in TourCMS by following these steps:

1. Go to Partners > Marketplace Agents.

2. Search for Ctrip and click the icon to connect with the agent. Ensure you select TourCMS agent ID 36367, as this is the verified one. Other agents with the same name may appear in the list but are not verified.

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3. Select the respective TourCMS channel, choose a net rate, ensure you select the ‘Trusted Travel agent’ permission, and click ‘Create connection’. For more details, please visit this video. 

Note: Trip.com's system requires net rates to operate automatically. Therefore, suppliers connecting to Trip.com must create net rate tiers in TourCMS and ensure that each product has an assigned net rate. Please, find more information about net rates here.

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Information pulled from TourCMS to create websites

Below is a list of all the fields that Trip.com’s integration pulls via API to create webpages.

  • Tour name
  • Long tour name
  • Primary location: It should be the city where the product originates from (not where it goes to if it is a tour). Example: Barcelona is correct. Please do not add any additional information such as province, country, etc - only the city of origin.
  • Duration description: Ideally, It should be a numerical value of only 8 hours, 1 day, etc.

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  • Country: It’s taken from the ‘KEY INFORMATION’ tab.

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  • Description fields: Additional content is pulled from the fields Short Description and Long description on TourCMS - Description & Images / Text Description & Video. Feel free to add content in other fields under this section, as Trip.com can pull it as content, especially the below fields.

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  • Images and their descriptions. Please make sure to fill this information out on TourCMS.

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  • Questions: Any questions and their explanations are also pulled if they are set up in TourCMS.

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  • Pick-up points: Trip.com can pull the following information on Pick up points set up in TourCMS: Pick up name, pick up time (if set up on tour level) and pick up the key (the ID of the pickup point on TourCMS). You can find these fields under the PICKUPS tab.

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  • Rate types fields that are pulled from TourCMS are rate names and age ranges.

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