Where do I find it?
CONFIGURATION > SYSTEM & SETUP > Option types
What does it mean?
GetYourGuide has partnered with TourCMS to allow you to easily list and sell TourCMS Options on the GetYourGuide platform. Essentially, this feature lets you offer extra items—or Add-ons—that customers can purchase alongside your main tour. Think of it as a way to enhance your customers' experience while also boosting your sales.
For this integration to work seamlessly, your options in TourCMS must be configured correctly. This ensures that when a customer books on GetYourGuide, all the right information—from product names and prices to specific details—is sent back to your TourCMS account. The goal is to make the entire process, from booking to management, as smooth as possible for both you and your customers.
What should I do?
To get your TourCMS options successfully listed as Add-ons on GetYourGuide, you'll need to follow a few simple steps.
Step 1: Set up your option groups
GetYourGuide uses a specific set of categories for Add-ons. To ensure your options are mapped correctly, you'll need to update your option groups in TourCMS.
Navigate to System & Setup, then click on Option types.
Scroll down to the Spare option slots.
Here, you'll find a dropdown menu with the GetYourGuide categories: FOOD, DRINKS, SAFETY, TRANSPORT, DONATION, and OTHERS.
Example: To create the FOOD option group, select this option and click ‘Save changes’ at the bottom.
You can now select one of these to create a new option group. If you prefer to use a custom name, simply choose OTHERS and then type your desired name. Any existing option groups in your account will also be mapped as OTHERS in GetYourGuide.
You can create all option groups at once, then click ‘Save changes’ at the bottom.
Step 2: Configure your options
For your options to be visible to GetYourGuide, they must meet a few key requirements.
Set the status to Public: Go to Products, then Options. Click the edit icon next to the option you want to configure, and then go to the Setup tab to ensure the status is set to Fully Public.
Add a public and internal name: In the Description tab, make sure both a public and internal name are entered. The public name is what your customers will see on GetYourGuide, so be sure it's clear and compelling. Please note: If you change the public name after the option is listed, you must update it in GetYourGuide as well to avoid booking failures.
Configure prices and availability: In the Dates & Prices tab, create a valid price for the option. It is crucial to set the availability for the option to match the availability of your main product (tour) for at least two years to avoid any issues with bookings. Please visit this article to learn how to create a new date range.
Step 3: Final listing
Once all your options are configured in TourCMS, you'll need to log in to your GetYourGuide account to import them as Add-ons.
Follow the steps described here to learn how to do it. If you encounter any problems, contact our team here.
Optional: Use the supplier option note field
A new Supplier Option Note field has been added to the option configuration. This is an optional field you can use to add a sub-system identifier, which helps with mapping into a supplier's back-end system. Do not use this without your own reservation system or subsystem connected to TourCMS.