Where do I find it?
PARTNERS > MARKETPLACE AGENTS > Airbnb
CONFIGURATION > THIRD PARTY INTEGRATIONS > Airbnb
What does it mean?
The Airbnb integration links your Airbnb Experiences with TourCMS, so that availability and bookings are managed in one place.
Here's how the two platforms work together:
Airbnb is where guests discover and book your Experience — you control the listing, photos, description, and pricing shown to customers.
TourCMS is the operational engine — it pushes your departure dates, times, capacity, and pricing to Airbnb in real time, and receives bookings back as reservations in TourCMS.
This means you don't need to manage availability manually in both systems. When a guest books on Airbnb, TourCMS registers the reservation and reduces the available spaces on that departure automatically.
In this article, we explain how to connect your Airbnb account to TourCMS to get started.
What should I do?
Getting connected
You will require an Airbnb experiences host account and be accepted as an Experiences host, view Airbnb’s Experiences requirements.
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In TourCMS, head to Partners > Marketplace Agents and select the Airbnb Partner.
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The first step is to connect your Airbnb host account to TourCMS, to do that, click the Connect with Airbnb button, which will take you to the Airbnb website to grant TourCMS access to manage your Experiences.
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Once you are connected, the button will be replaced with a message indicating your Airbnb user ID. If you would like to disconnect your Airbnb account in future, you can do so from the Airbnb back office.
You can then connect your Channel(s) to Airbnb.
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Enable the booking email template “Cancellation failed" for the channel used to notify your reservations team if a booking in Airbnb cancels but TourCMS cannot cancel it.