Where do I find it?
CONFIGURATION > THIRD PARTY INTEGRATIONS > Airbnb
What does it mean?
This article explains how TourCMS handles Airbnb messaging — specifically, how booking confirmation messages are sent to customers through Airbnb's messaging system after a booking is created. It covers how to enable and configure the message template in TourCMS, and how to reconnect your Airbnb account to grant the necessary messaging permissions.
What should I do?
First, connect Airbnb to TourCMS and set up your products. To learn how, visit the following articles:
Airbnb integration | Connecting your Airbnb account to TourCMS
Airbnb integration | Setting up tours and disconnecting them
Messaging
TourCMS can send a booking confirmation message directly to bookers via Airbnb messaging, allowing customers to retrieve their voucher directly via their Airbnb account.
We strongly recommend that every supplier enables the Airbnb booking confirmation message. Airbnb does not send customers a voucher; it only sends an email confirmation. This means that any voucher codes or links sent by a subsystem will not reach the end customer unless the Messaging feature is configured and enabled.
How to enable and configure it:
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Go to Configuration > System & Setup > Airbnb.
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Click on Airbnb booking confirmation message.
Enable the booking confirmation message checkbox and configure the message template that will be sent to customers when a booking is created. We suggest using: You can find your voucher here:
%voucher_url%Use
%voucher_url%in the template to include the TourCMS voucher link. This is currently the only token available for Airbnb booking confirmation messages. Tokens available in email templates will not work here.Finally, save the changes.
Important: Reconnecting your Airbnb account for messaging
Before TourCMS can send messages to customers through Airbnb, suppliers need to reconnect their Airbnb account to TourCMS to grant permission to manage their messages.
To do this:
Go to Partners > Marketplace Agents.
Search for Airbnb and click the Manage button.
You will be able to see your current connection and use the Connect to Airbnb button to reconnect your account.
Good to know
Airbnb does not provide TourCMS with the end customer’s email address. For this reason, TourCMS sends booking confirmation details through Airbnb’s own messaging system instead, so customers can see the message in their Airbnb inbox and access their voucher from their Airbnb account. The message is triggered when a booking is created, provided the Airbnb account has been reconnected with the required messaging permissions and the confirmation message option is enabled in TourCMS.
FAQs
➕ Do follow-up messages sent through Airbnb messaging appear in TourCMS?
No. Only the automatic booking confirmation message is sent by TourCMS. Follow-up messages sent through Airbnb messaging are not shown or recorded in TourCMS.