System & Setup
Understanding SPF and DMARC for TourCMS email
What does it mean? This article expands on the information shown in the TourCMS Email Health page. It explains what SPF and ...
Preventing cancellations for redeemed bookings
Where do I find it?CONFIGURATION > SYSTEM & SETUP > General booking settings What does it mean?This article details a new f...
How to download the Palisis Marketpay settlements from TourCMS
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Credit cards payments > Edit the Palisis Maketpay account What does it ...
How to create a Palisis Marketpay account in TourCMS
Videos Where do I find it?CONFIGURATION > SYSTEM & SETUP > Credit card payments What does it mean?Palisis Marketpay is the ...
How to enable the API for a channel
Video Where do I find it?CONFIGURATION > SYSTEM & SETUP > API What does it mean?This article explains how to enable a channe...
How to apply or remove TourCMS promo codes from Palisis API bookings
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Booking webhooks What does it mean?This is an improvement to webhooks, a...
How to retain Palisis prices for API bookings
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Booking webhooks What does it mean?This is an improvement to webhooks al...
New style account timezone
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Account settingsIf you have not yet changed your timezone, you will see ...
Webhook Tester Tool
What does it mean?You can use the 'Webhook tester tool' to test and debug your booking webhook simulating a 'Check Availabil...
How to set up the AI Chatbot for your WordPress website
Where do I find it?CONFIGURATION > SYSTEM & SETUP > AI Chatbot What does it mean?The AI Chatbot is a virtual assistant to he...
How to configure the "Cancellation policies"
Where can I find it?CONFIGURATION > SYSTEM & SETUP > YOUR BOOKINGS > Cancellation policies What does it mean?The cancellatio...
What is the 'Email health' page?
Where can I find it?Configuration > System Setup > Email Health What does it mean?From 1 February 2024, both Gmail and Yahoo...
Why the TourCMS API does not return tour information?
Where do I find it?TOURS > PRODUCTS > DESCRIPTIONS & IMAGES > INCOMPLETE DATA What does it mean?Sometimes, our API may not r...
Stripe Payment Intents Gateway Guide (article)
OverviewUse the Payment Intents API to build an integration that can handle complex payment flows. It tracks a payment from ...
Connecting your Viator supplier to TourCMS
VideoHaving trouble viewing? Watch the video here! Where do I find it? CONFIGURATION > SYSTEM & SETUP > THIRD PARTY INTEGRAT...
TourCMS Token List
Hereafter you will find a complete compilation of all available TourCMS tokens.These can be used in emails, letters, RTFs e...
TourCMS POS - getting started
Learn more about how to use the web-based TourCMS POS (Point of Sale) application. TranscriptHi everybody! My name is John, ...
Where to find net price in the API responses (article)
For the functions check_tour_availability and show_tour_departures, you can get the net rates from the net_price field.Link ...
Shared availability (article)
This is quite an advanced concept and probably not setup when you just get started with TourCMSBackgroundTourCMS has two sty...
Caching API requests (article)
A combination of the fact that TourCMS API use is subject to rate limits and the latency of contacting a third party server ...
API Error Messages (article)
A variety of error messages may be returned by the API, details on some of the more common standard errors are below. Endpoi...
Credit card payments (article)
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Credit card payments What does it mean?The challengeTaking credit card p...
Getting started with TourCMS API
How the platform is organisedAPI users Broadly speaking there are two types of organisation accessing TourCMS API:OperatorsA...
Inter-system mapping: Logic
To communicate capacity and booking information between booking/reservation systems, it's necessary that the receiving syste...
Spreedly (article)
Site: https://spreedly.com/ Where do I find it?CONFIGURATION > SYSTEM & SETUP > Credit card payments What does it mean?Spre...
Localisation & Languages (article)
TourCMS is in 3 main English based languages... USA Use state & zip code for customer addressesEnter and manage dates...
Running a multiple supplier account (article)
This functionality is designed for companies looking to run a multiple-supplier account where individual suppliers can load ...
How to filter the results of "Search tours" (article)
What does it mean?The Search Tours API method is used to get a list of tours from a specific channel. We recommend this meth...
Changing the base currency (article)
Changing the base currency of your TourCMS account is - unfortunately - quite a complex thing to do. For this reason, it's n...