System & Setup
How to integrate Mailchimp with your TourCMS account (article)
What does it mean?The TourCMS MailChimp integration can automatically add new customer information to a MailChimp list of yo...
Booking fees (article)
This article explains how to configure and apply booking fees in TourCMS. The system allows you to set up booking fees on a ...
TourCMS upstream integration (article)
What does it mean?Let’s start with a bit of background on the integration between Palisis and TourCMS. The most common and w...
Trust My Travel (article)
Site: https://trustprotects.me/What does it mean?What is Trust My Travel?Trust My Travel (TMT) is a payment and protection s...
Inline/Synchronous Booking Notification Webhook (article)
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Booking Webhooks What does it mean?In general, webhooks are methods used...
User accounts for Point of Sale (article)
Any of your staff users can log into the Point of Sale app using their regular TourCMS login credentials.Supplier loginWhen ...
Making a connection (article)
If you are connecting to the TourCMS API using PHP, .NET, JavaScript, Ruby or Python then you may find it easier to use one ...
POS App licenses (article)
TourCMS Point of Sale for iOS (unlike the free browser version) is licensed separately from your main TourCMS account.Checki...
Vouchers & Redemption (article)
Vouchers are ticket like pieces of paper OR barcodes (for mobile use) that enable you to identify and then admit fully paid ...
Understanding and managing Check Tour Availability webhooks
Where do I find it?Configuration > System & Setup > Check Availability Webhooks What does it mean?This guide will explain wh...
TourCMS webhooks (article)
Video What does it mean?In general, webhooks are methods used to send real-time data from one application to another. It ena...
Tours general settings (article)
Here you can set up your tour key features as a general setting for all your tours. Please go to CONFIGURATION > SYSTEM & SE...
Suppliers (article)
TourCMS has two approaches to enable you to work with multiple suppliers:Single TourCMS accountEach product you load can be ...
How to set up and use promo codes for discounts in bookings
Video Where do I find it?CONFIGURATION > SYSTEM & SETUP > Promo and gift codes What does it mean? Promo codes are short pi...
Gift codes (article)
Gift codes are short, most often single-use, codes that can be entered by customers at the time of booking, acting as a fixe...
Managing users (article)
Video Create a new userOnly Account Owners are allowed to create a new user, you can work with one or more account owners of...
Rate type pricing (article)
Where do I find it? PRODUCTS > TOURS > SETUP > RATE TYPES What does it mean? Rate type pricing lets you define different p...
Expedia integration
This page explains how tour operators using TourCMS can connect their tours to Expedia, what the connection does, and what s...
How to set up deposit/balance payment in TourCMS? (article)
The objective of this article is to explain the process of setting up deposits and how to ensure that the final balance is p...
Deposits (article)
Deposits in TourCMS allow you to determine the amount of money that customers must pay to secure their bookings and how clos...
Asynchronous Booking notification webhook (article)
Where do I find it?CONFIGURATION > SYSTEM & SETUP > Booking Webhooks What does it mean?In general, webhooks are methods used...
Customer Extra Fields (article)
Where do I find it? CONFIGURATION > SYSTEM & SETUP > Credit card payments What does it mean? Sometimes you require some info...
How to send emails from your own email server (article)
What does it mean?TourCMS uses Sendgrid for email delivery, and by default, emails are sent from the TourCMS server. However...
Sales tax (article)
Sales tax enables you to either add sales tax to your own sales – or track sales tax added by suppliers to your costs (which...
Hotel pickups (article)
OverviewHotel pickup functionality is designed for day tour operators who pick up customers from their hotelThere are genera...
TourCMS external IP address
In some instances, TourCMS IP address may need to be whitelisted on external platforms in order for it to be recognised and ...
Barcode uploads (article)
What does it mean?TourCMS primary source of supplier-provided barcode references/tickets is via subsystem integrations and t...
The TourCMS webhooks
In this video, we will explain to you what the TourCMS webhooks are, and how they are used.TranscriptIn this video, I am goi...
How to create extra booking data fields?
In this video, we will explain to you how to create extra booking data fields.TranscriptI'm going to explain how to create e...
How to modify the general tour settings?
In this video, we will explain to you how to modify the general settings of your tours.TranscriptIn this video, we are going...